ID - In order to verify your identity, we need to see a government issued photo ID that states your place of birth. This ID should be valid and in date. We need to see all four corners of the document and ensure that the images are clear and all 4 corners of the document are visible. Please do not cover any part of the image.
Proof of Address - We need to see a utility bill, letter or statement that has an issue date within the last 3 months. You can take a photo of the paper document and upload it or upload the document as a PDF file. You can mask any other personal information that's showing on this document..
On this document we need to see the following:
- Your name
- Your address
- The issue date
- The company name/ logo
Please ensure you can see all of the above in order to verify your proof of address document.
Bank Statement - A bank statement can be either by a screenshot from your internet banking or a bank statement.
On this document, we need to see the following:
- Name
- Bank account number
- Bank logo
Credit Card - We need to see the following information:
- All 4 corners
- Name
- Expiry date
- First 6 and last 4 digits of the card
Please be reassured that the middle digits will be automatically hidden by HooYu which is our trusted online verification system.
Proof of Payment - This can either be a screenshot of your online banking or a bank statement
On this document, we need to see the following:
- Full name
- Date of transaction
- Amount of transaction
- Reference number
Proof of Ownership - There are two options to proceed if your card does not show your full name or has been lost, stolen or destroyed.
This is either a bank statement or a letter from your bank confirming the ownership.
On this document, we need to see the following:
- Name
- Expiry date
- First 6 and last 4 digits of the card
- Bank's logo