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Why do I have to send documents?
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How do I upload my documents?

How do I stop receiving texts or emails from Pixel Bet?
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I received an email/SMS stating that I'm the winner of a prize from Pixel Bet. How do I claim it?
Why don't I receive any emails from Pixel Bet?

Why am I unable to access my account?
Can I open another Pixel Bet account?

How can I change the email address connected to my account?
Am I able to update my residential address?
What should I do if my name or gender has legally changed?

Account

Account verification

Why do I have to send documents?
What is HooYu?
How do I know if my documents have been verified?
What type of documents do you require?
Why have my documents not been approved?
How do I upload my documents?

Communication

How do I stop receiving texts or emails from Pixel Bet?
How to contact us
I received an email/SMS stating that I'm the winner of a prize from Pixel Bet. How do I claim it?
Why don't I receive any emails from Pixel Bet?

General account queries

Why am I unable to access my account?
Can I open another Pixel Bet account?

Changing personal details

How can I change the email address connected to my account?
Am I able to update my residential address?
What should I do if my name or gender has legally changed?

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Pixel Digital Ltd is licensed and regulated by the Malta Gaming Authority, holding the license number MGA/B2C/552/2018 issued on 7th January 2020 to provide Type 1 and Type 2 gaming services. T: +356 99394268. Registered Office: 7, The Plaza Business Centre, Bisazza Street, Sliema SLM1640, Malta. Gambling can be addictive. Play responsibly.

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